WFM Buddy is so easy to use.
I love it!
This customer is the country’s leading media company providing (online) news paper, (online) magazines and radio/TV/online media channels. This customer is running a customer service department the size of 150 agent seats in a single location.
Objective for this customer was to:
WFM Buddy provides the agents with a smartphone app that allows them to verify their schedules anytime and anywhere. Agents can submit their working preferences, time-off requests and can easily trade shifts with their colleagues. When sick or recovered, agents can update their status via WFM Buddy, which will automatically be updated in Genesys WFM and be notified to supervisors and planners.