Empower your agents to use Genesys Workforce Management (WFM) on their smartphones
We are happy to give you a demo and reply in a workday.
When agents are sick or late, we can immediately see the impact and take action.
- Traffic team
WFM Buddy allows our agents to enter their preferences outside of productive hours.
WFM Buddy is so easy to use.
I love it!!
- Contact center agent
Managing sickness more efficiently already justifies our investment in WFM Buddy.
- Insurance company, 3000+ agents
WFM Buddy allows your workforce to independently access their schedule, provide preferences and handle shift-trading
WFM Buddy makes it easy for your workforce to use WFM features on their smartphone, anywhere and at any time
agent adoption rate
reduction in time to manage intra-day changes
Reduce employee turnover (churn)
Increase employee empowerment
Increase value from Genesys WFM
Reduce scheduling time for planners and supervisors
WFM Buddy simplifies the agents’ use of WFM features, encouraging a do-it-yourself mentality towards schedule updates.
Happy Employees = Happy Customers
This simple statement is never more true than when speaking about your contact center workforce.
WFM Buddy will delight them!