Empower your workforce
while improving
scheduling efficiency!

Agent benefits

  • Access to info anywhere, anytime
  • Easily manage shift preferences
  • Trading shifts just takes a swipe

Planner benefits

  • Save time in handling sickness
 and late arrivals
  • Immediately re-optimize coverage
  • Instantly notify teams or agents

Always up-to-date

Check your schedule at a glance & never miss important notifications

Designed to improve your day

We took Genesys platform and level-up the user experience,
so you can do your best work and balance your worklife

Preferences made easy

Easily request time-off,  submit bidding &
 shift preferences

Sick or late?

Report instantly,  allowing planners to immediately control impact on coverage

Trading with a swipe

Trade with individual colleagues, or post to the community

Your Buddy!

Apply your company branding & (de)activate features for greater simplicity

When agents are sick or late, we can immediately see the impact and take action.

- Traffic team

WFM Buddy allows our agents to enter their preferences outside of productive hours.

- Planner


WFM Buddy is so easy to use.
I love it!!

- Contact center agent

Managing sickness more efficiently already justifies our investment in WFM Buddy.

- Insurance company, 3000+ agents

Built to adapt to your company needs

Agents can set any language

English
German
French
Italian
Spanish

Mandarin
Arabic
Russian
Turkish
Portuguese

Swedish
Norwegian
Danish
Dutch
any language...

Adjustable to your Company’s needs

  • supports your local language(s)
  • allows company branding
  • company specific features can easily be adopted and added

Quality matters

  • NO sperate user- or application-  administration (leverage Genesys)
  • (de)activate functions based on user-roles
  • 100% data security, in line with your company standards
  • Cloud and On-Premise

Customers already using WFM Buddy

together with their agents