The WFM add-on for Managers & Planners

Meet Buddy Cockpit
Super-charge Genesys WFM

The tool that saves the valuable time of your planners and team leaders, allowing them to focus on what really matters: your agents and your customers.

Managers & planners benefits

  • Better insight
  • Reduce manual tasks
  • Immediate action
Buddy Cockpit helped us to improve our agent’s adherence to their schedules by 10%.
Real-time analyst, Telecommunications company

WFM Buddy - an easy business case

Why our customers invest in WFM Buddy

Always in touch with your staff

80% reduction of manual changes

10% better adherence to schedules

100% up-to-date schedules

Designed to smoothen your planning operation

Always stay in touch with your staff

Broadcast messaging. Notify your agent’s by instantly sending messages to their Genesys desktop or Buddy app.

Improved schedule adherence

WFM Buddy provides planners and real-time analysts with a better insight in schedule adherence, both in real-time and historically. And automatically notifies your workforce.

Automate intra-day changes

WFM Buddy automates common changes, like sickness or late arrivals, saving your planners valueable time and keep schedules and coverage up-to-date.

Better manage change requests

Have your agents send change requests from their smartphones and validate in a single view, including requests for time-off, shift-trades, schedule changes, or work preferences

Support more flexible work preferences

Buddy Cockpit enables you to be more flexible in accepting work preferences. Schedules and work preferences are shown in a single view, allowing planners to easily make adjustments, even at the very last minute.

Buddy Cockpit providesa single view on the agents’ real-time and historical adherenceto their schedules.
Real-time analyst, Media company
When agents are sick or late,we can immediately see the impactand take action.
Real-time analyst, Insurance company
Buddy Cockpit helped us to improve our agent’s adherence to their schedules by 10%.
Real-time analyst, Telecommunications company

Our WFM Buddy Customers

and their agents

Genesys CX platforms supported

  • Genesys Cloud CX WEM
  • Genesys Multicloud CX WFM (Azure, AWS)
  • Genesys Engage WFM (on premise or hosted)