The WFM App for Agents
Empower your workforce
& boost WFM automation
- Access to info anywhere, anytime
- Easily manage your work preferences
- Trading shifts just takes a swipe
- Save time in handling sickness and late arrivals
- Immediately re-optimize coverage
- Instantly notify teams or agents
WFM Buddy - an easy business case
Why our customers invest in WFM Buddy:
Happy agents =
100% up-to-date schedules
80% reduction in manual changes
Always in touch with your teams
Designed to make life easy
WFM Buddy simplifies the use of Genesys WFM features
Check your schedule at a glance & never miss important notifications. It's all at your fingertips!
Manage your work preferences
Easily request time-off, submit work preferences or accept overtime. What does your perfect work-life balance look like?
Trading with a swipe
Trade with individual colleagues, or post to the community. A simple swipe is all it takes!
Sick or late?
Report instantly. Automatically, your manager and planning team are notified and schedules updated.
The planning team has immediate insight in the impact on coverage, so they can take action if needed.
Using an app is easiest in your local language, right?
WFM Buddy supports any language, so simply choose your preferred one in the app!
Different departments use WFM in different ways. Fact.
That's why WFM Buddy features can easily be adapted to different needs. Everyone happy!
Your company branding
WFM Buddy is yours first and foremost, so feel free to adopt your company colors and branding!
WFM Buddy is so easy to use. I love it!!
It’s just great to have access to my schedule, change requests and time-off on my smartphone.
Our agents can submit their work preferences at any time, also when they are not at their desks.
Our WFM Buddy customers:
and their agents
Banking, 1300 agents (NO)View client
Banking, 2400 agents (DK, NO, SE, FI)View client
Banking, 600 agents (NZ)View client
Telecom, 700 agents (FI)View client
Insurance, 3000+ agents (NL)View client
Insurance, 1000 agents (NL)View client
Insurance, 700 agents (NL)View client
Insurance, 300 agents (NL)View client
Government, 200 agents (BE)View client
Insurance, 100 agents (NL)View client
Media, 150 agents (NL)View client
Telecom, 140 team leaders (BE)View client
Insurance, 200 agents (NL)View client
Supported Genesys CX platforms:
- Genesys Cloud CX WEM
- Genesys Multicloud CX WFM (Azure, AWS)
- Genesys Engage WFM (on-premise or hosted)