Access to info anywhere, anytime
The WFM App for Agents
Empower your workforce
& boost WFM automation
Agent benefits
- Easily manage your work preferences
- Trading shifts just takes a swipe
Planner benefits
- Save time in handling sickness and late arrivals
- Immediately re-optimize coverage
- Instantly notify teams or agents
WFM Buddy - an easy business case
Why our customers invest in WFM Buddy:
Happy agents =
Happy customers
100% up-to-date schedules
80% reduction in manual changes
Always in touch with your teams
Check out the WFM Buddy app in this 1:42 minute video
Designed to make life easy
WFM Buddy simplifies the use of Genesys WFM features
Always
up-to-date
Check your schedule at a glance & never miss important notifications. It's all at your fingertips!
Manage your work preferences
Easily request time-off, submit work preferences or accept overtime. What does your perfect work-life balance look like?
Trading with a swipe
Trade with individual colleagues, or post to the community. A simple swipe is all it takes!
Sick or late?
Report instantly. Automatically, your manager and planning team are notified and schedules updated.
The planning team has immediate insight in the impact on coverage, so they can take action if needed.
Any language
Using an app is easiest in your local language, right?
WFM Buddy supports any language, so simply choose your preferred one in the app!
Feature (de)activation
Different departments use WFM in different ways. Fact.
That's why WFM Buddy features can easily be adapted to different needs. Everyone happy!
Your company branding
WFM Buddy is yours first and foremost, so feel free to adopt your company colors and branding!
WFM Buddy is so easy to use. I love it!!
It’s just great to have access to my schedule, change requests and time-off on my smartphone.
Our agents can submit their work preferences at any time, also when they are not at their desks.
Our WFM Buddy customers:
and their agents
The WFM add-on for Managers & Planners
Better insights. Reduce manual changes. Immediate action.
Save your planners' and managers' valuable time by automating manual changes, get better insights in schedule adherence, and take immediate action when needed.
Supported Genesys CX platforms:
- Genesys Cloud CX WEM
- Genesys Multicloud CX WFM (Azure, AWS)
- Genesys Engage WFM (on-premise or hosted)
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