Boost Employee Experience and
super-charge Genesys WFM
Empower your agents to find the best work-life balance, while saving your planners' and managers' valuable time.
The WFM App for Agents
Genesys WFM on your agents’ smartphone
Empower your agents to access their schedules, trade shifts, provide work preferences, accept overtime, or request for time-off, anywhere and at any time.
The WFM add-on for Managers & Planners
Better insights. Reduce manual changes. Immediate action.
Save your planners' and managers' valuable time by automating manual changes, get better insights in schedule adherence, and take immediate action when needed.
Some of the goals we help achieve:
View all our customer cases
Struggling to manage
your virtual agent pool?
WFM Buddy provides instant access to WFM features, and allows planners and managers to stay in touch with (remote) teams.
Better schedule adherence
Struggling to get your agents to
stick to their schedules?
WFM Buddy automatically notifies agents when adherence is off, and provides planners real-time analysts with better insights.
Better schedules that meet agent preferences
Struggling to match coverage with
agent work preferences?
WFM Buddy handles agent preferences more flexibly, and makes schedule changes super-easy, even at the very last minute.
Better use of planners' and managers' time
Struggling with manual changes
wasting your time?
WFM Buddy automates most intra-day changes, saving your planners' valuable time and keeping schedules and coverage up-to-date.
WFM Buddy Customers
WFM Buddy customers:
WFM Buddy is so easy to use. I love it!!
When agents are sick or late, we can immediately see the impact and take action.
Buddy Cockpit helped us
to improve schedule adherence by 10%.
What makes WFM Buddy unique?
All WFM features
WFM Buddy supports all Genesys WFM features, including trading, overtime handling and work preferences.
WFM Buddy features can easily be adapted to the different needs of your various departments. Everyone happy!
WFM Buddy supports any language. Your agents can select their preferred one on their smartphone.
No user admin
WFM Buddy leverages your Genesys (user) administration, keeping things simple and
Official Genesys technology partner
Supported Genesys CX platforms:
- Genesys Cloud CX WEM
- Genesys Multicloud CX WFM (Azure, AWS)
- Genesys Engage WFM (on-premise or hosted)