Delighting your Workforce

Empower your agents to use Genesys WFM on their smartphones

I am interested

We will contact you
within one working day

Checkout the video

Happy Employees = Happy Customers

This simple statement is never more true than when speaking about your contact center workforce.
WFM Buddy will delight them!

Empowerment...

WFM Buddy allows your workforce to independently access their schedule, provide preferences and handle shift-trading

... made Easy

WFM Buddy makes it easy for your workforce  to use WFM features on their smartphone, anywhere and at any time

A strong positive business case

for WFM Buddy

90%

agent adoption rate

80%

reduction in time to manage intra-day changes

5-10%

Reduce employee turnover (churn)

Increase employee empowerment

Increase value from Genesys WFM

Reduce scheduling time for planners and supervisors

source: Forrester research

Our WFM Buddy Customers

and their agents

WFM Buddy is so easy to use.
I love it.

- Contact center agent

WFM Buddy makes it easy for our agents to provide their working preferences on time.

- Planner

Managing sickness more efficiently already justifies an investment in WFM Buddy

- Insurance company, 3000+ agents

WFM features made Easy

WFM Buddy simplifies the agents’ use of WFM features, encouraging a do-it-yourself mentality towards schedule updates.

Adjustable to your Company’s needs

  • supports your local language(s)
  • allows company branding
  • company specific features can easily be adopted and added

Quality matters

  • NO sperate user- or application-  administration (leverage Genesys)
  • (de)activate functions based on user-roles
  • 100% data security, in line with your company standards
  • Cloud and On-Premise