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Boost your Employee Experience and super-charge Genesys WFM

Empower your (home-based) agents to balance their work and lives, while saving valuable time of your planners and managers.

Some of the challenges we help solve

Are you struggling to manage your remote workforce?

WFM Buddy provides instant access to WFM features and allows planners and managers to stay in touch with your (remote) workforce

Does your staff work according to their schedules?

WFM Buddy provides planners and real-time analysts with a better insight in schedule adherence, both in real-time and historically. And automatically notifies your workforce.

Are you struggling to meet your agent’s working preferences?

WFM Buddy enables you to be more flexible in accepting work preferences, since planners can more easily adjust schedules, even at the very last minute.

Do you agree that many manual tasks are a waste of your time?

WFM Buddy automates most intra-day changes, saving your planners valuable time and keep schedules and coverage up-to-date.

WFM Buddy Customers

Explore our customer cases

WFM Buddy Customers

Explore our customer cases
WFM Buddy is so easy to use. I love it!!
- Insurance company, 3000+ agents
When agents are sick or late, we can immediately see the impact and take action.
Real-time analyst, Insurance company
Buddy Cockpit helped us
to improve our agents’ adherence to their schedules by 10%.
Real-time analyst, Telecommunications company

What makes WFM Buddy unique

All WFM features

WFM Buddy supports all Genesys WFM features, also including trading, overtime handling and work preferences

Adaptable to department needs

Easily adjust WFM Buddy features to the various needs of your departments

Any language

WFM Buddy supports any language, which your agents can select on their smartphones.

No user admin

WFM Buddy 100% leverages your existing Genesys (user) administration.

Official Genesys technology partner

Genesys CX platforms supported

  • Genesys Cloud CX WEM
  • Genesys Multicloud CX WFM (Azure, AWS)
  • Genesys Engage WFM (on premise or hosted)